Support

The Hideout Companion is published by Miles Humphries. The community and its game servers are operated by The Hideout Game Servers LLC. · Last updated 17 October 2026

Need help with the website, The Hideout Companion app or the city? Start here. You do not need an account to email us.

Email: thehideoutgameserversllc@gmail.com
Response time: we reply to most emails and tickets within 1 to 2 days, and review abuse reports promptly.

Open a ticket

In the app: Inbox → New ticket. Choose Questions, Reports, Ban Appeals or Payment Support, describe what happened and attach photos if you need to. You get a notification when staff reply.
In the city: open the in-game support menu and send a ticket or start a live chat with staff.
On the website: sign in with Discord and open Tickets, or start a live chat from the assistant.
On Discord: join our Discord server and ask in the support channels.

Report abuse or a rule break

In the app, tap Report on a post, comment, message, account or phone number, or block the person. You can also open a Reports ticket anywhere above, or email us with screenshots or a clip link. We review reports and act promptly, and we remove people who break the Terms of Use or the rules. Contact the authorities first if someone is in danger.

Delete your account and data

Players: in the app go to Me → Settings → Delete account. It signs you out everywhere and removes your sign-ins, devices, push tokens, uploaded pictures and personal profile details, and replaces your words in tickets, chats and applications with "[deleted]".
Staff: go to Me → Settings → Request account deletion. We complete it within 30 days, because staff accounts anchor audit records.
Export your data: Me → Privacy and data → Export my data.
Remove your in-game character, tickets or pictures: email us from any address and tell us which; we handle it within 30 days. Details are in the Privacy Policy.

Support

Open a ticket

Report abuse or a rule break

Delete your account and data

Other common questions